Why you should be using Appointment reminders

Imagine the time saving if all of your calls were automated vs. having your receptionist constantly on the phone reminding people of their appointments.

There are a variety of benefits to using automated reminders to remind your clients of upcoming appointments – benefits for both you and for your clients. Here are 4 reasons why you should be using this feature inside ClinicOffice:

  1. Reduce no-shows: Every missed appointment represents lost revenue. Even a relatively low no-show rate when averaged out over a year can make a significant dent in your annual turnover.
  2. Reduce waiting lists: Knowing in advance who has cancelled an appointment enables you to re-book those free time slots. This helps you reduce your waiting list and organise your time more effectively.
  3. Clients appreciate them: The number 1 reason for missing appointments is that the person simply forgot. A simple SMS or email reminder a few days before an appointment is appreciated by your customer and it helps them to stay organised too.
  4. Reduce Admin costs and time: Some businesses phone or send postal reminders for each and every upcoming appointment. They also then take phone calls from clients confirming appointments. Using an automated system removes that admin task and is also substantially cheaper than phone calls or postal reminders.

You can configure rules to automatically send out batches of text messages (e.g. appointment reminders) as well as sending text messages manually on an ad-hoc basis.

SMS integration is a standard feature of ClinicOffice, you simply purchase credit packs (1 credit = 1 text message) to top-up your account so that you can send more SMS messages.  Please take a look at the SMS information page for up-to-date prices.

ClinicOffice v5 - Clinic Management Software box