Joshua Barrs

Hi Activelife,

Thanks for your response.

Although it may seem strange, the issue is still very likely anti-virus related. If you could kindly let us know the name of the anti-virus product, we will be able to test and hopefully reproduce the issue on our internal systems.

In this case, it doesn’t sound like the AV is actually blocking anything as such – hence nothing would appear within quarantine – rather it more likely has files locked while it scans which is preventing ClinicOffice from being able to access them.

We look forward to hearing back from you.