Joshua Barrs

Hi Coolumchiropractic,

We are sorry to hear that you have been having one or two issues with using ClinicOffice, and can understand how these would be frustrating. We can see that you own the Professional Edition of ClinicOffice, so the software is installed on your own hardware.

Firstly, the best way to troubleshoot slow & laggy performance on your networked PC’s is by process of elimination. Networked PC’s with ClinicOffice will appear slow when they aren’t getting requested data quickly enough from your server. This can happen for 2 reasons…

  1. The Server hardware is struggling to keep up.
  2. The internal network that ClinicOffice uses to communicate is slow, or intermittent.

If the software “was working fine” as you say on the server PC but very slow and laggy only on the networked PC’s, this tells us that the software cannot be the problem, and neither can it be the server. If it was, then there would be persistent performance issues accross all devices. This would indicate then an issue with the network that ClinicOffice uses to communicate with your server PC. This is further supported by the fact that the same problem has reoccured with new hardware, and that if there were a software issue or bug within ClinicOffice causing this, we would be seeing a number of error reports, and this isn’t the case.

Are each of your PC’s wired into your network, or are they using Wi-Fi? We would certainly recommend  switching where possible to wired as this will always be the faster and more reliable option.

Regarding the database lost error that you are seeing on your Server, this is almost 100% a firewall or anti-virus issue. The Professional Edition of ClinicOffice uses a file based database engine that anti-virus can often interfere with. Please can you try disabling it, restarting the server PC, and trying again.

Please let us know how you get on with the above suggestions and if you need any further assistance.