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[Please note: This article does not apply to the COv4 or COv5 Server Edition because the server computer contains all the license information.]
If you have bought a new computer and want to move your ClinicOffice license from your old computer to your new one, then there is a specific FAQ article here :-
https://pioneersoftware.co.uk/forums/topic/faq-205-transferring-clinicoffice-startup-pro-to-another-pcThis FAQ is designed to help out if you’re wiping your computer clean and will need to re-install everything, in which case you will need to re-activate ClinicOffice again.
BEFORE wiping your computer, you need to REMOVE the COv4 or COv5 license from it. Here’s what to do:-
Run ClinicOffice and click HELP (at the top of the screen) and then License Information
This screen shows your license details. Click the REMOVE LICENSE button and then click YES to confirm.
After having wiped your computer and once you have re-installed your copy of ClinicOffice, run the program and click the Activate Online button. Then just enter in your details. If you are not too sure about these details, you’ll have to contact us for this information. Computer Description is a personal choice of yours. Name the computer relevant to it’s position in the clinic or something along that line to help you identify that computer. Then click OK.
That’s it! Your new computer is now ready to go!
Q) I was not able to remove the license from the previous machine because it was broken. What do I now do?
A) In this instance you can reset your license via your Client Portal. You can login to this using the link below.
https://client.pioneersoftware.co.uk/LoginControl
If it is your first time using the link above, click on “Logon with Account Details” and you can request from us your account information. If someone at the clinic already has done it in the past then you must select “Logon with Email/Password“. If you cannot remember your password click the “Forgotten Password?” link and follow the instructions from there.
Once logged in go to the My Licenses section and further down on the page you will see a list of your licenses. From here you can click the “Reset License” button for the PC you are re-activating the license for. After doing this, reinstalling ClinicOffice you can re-activate your license again.
*NOTE* From the My Licenses page on the Client Portal you can view your license information such as the customer reference, registered user and registered company. This can be used to register a copy of ClinicOffice.
If you need any additional help, please feel free to post a reply to this forum and one of our support team will be happy to help.
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