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  • #31633
    Joshua Barrs
    Keymaster

    To allow your Gmail account to work with ClinicOffice you will need to create what is known as an “App Password”. This is a unique 16 digit password that will allow a 3rd party application such as ClinicOffice to send emails via your Gmail account. You can revoke this at any time. The steps below will explain how you can enable this.

    Note: for this to work 2-step authentication has to be enabled first.

    1. Go to your Google Account
    2. On the left navigation panel, choose Security
    3. On the ‘Signing in to Google’ panel, choose App passwords. If you don’t see this option:
      (I) 2-Step Verification is not set up for your account
      (II) 2-Step Verification is set up for security keys only
      (III) Your account is through work, school or other organisation
      (IV) You’ve turned on Advanced Protection for your account
    4. At the bottom, choose Select app and choose Mail
    5. Choose Select device and choose Windows Computer
    6. Choose Generate
    7. Copy the password and paste it into ClinicOffice where it is asking for the Gmail password. The app password is the 16-character code in the yellow bar on your device.
    8. Click Done once finished

    When you click one of the Test Server buttons in ClinicOffice it should connect straight to your Gmail account.

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