-
Posts
-
Friday one of our Physios was writing the clinical notes for her patient, when she was unable to continue writing all of a sudden, she didn’t recall pressing anything she shouldn’t have. Basically it appears the notes are locked. However, the unlock notes’ button is not lit up so we cannot press is, and even working on other computers we can neither see anything that may solve the problem, nor has it suddenly become available to type in once more. Any help greatly appreciated.
Jodie
Office Manager
Hi Jodie. Thanks for the post and apologies in the delay in replying. To help us troubleshoot the issue, do you know if your clinical notes are set to be editable, as in can you edit past notes? One way of checking is by going to View menu in ClinicOffice > Program Settings > Global Settings and seeing if the option “Allow editing of Clinical Notes” is ticked.
Hi William, yes that setting is ticked. We can edit that patients previous notes too, it’s that one specific date that’s locked and it only seems to be her notes that have been affected.
That’s what the notes look like, obviously amended partially for some privacy, The problem stated when typing in the plan section. Unlock notes isn’t able to be pressed.
Hi Jodie,
Thanks for the picture and additional information. There isn’t any function in ClinicOffice that allows notes to be in an unlockable state just for one record, so it’s possible that some kind of outside source on that computer has effected the database in some way whilst that record was open.
To assist further with troubleshooting the cause of this, we would need a remote connection to your computer. Our records indicate that you have chosen not to be on our support plan, so this would mean a one off support instance of £35+vat. If you wish to go ahead with this, please give our support team a call on 01205 205500 (Option 2).
- You must be logged in to reply to this topic.