Artificial Intelligence (AI) is everywhere… and now by popular demand it’s in ClinicOffice too!
We’re working with OpenAI, the creators of ChatpGPT, to integrate AI in three areas of ClinicOffice:
These AI applications can save an enormous amount of time on administrative tasks, leaving clinicians more time to focus on who really matters… patients!
Imagine being able to ask ClinicOffice:
Now you can with natural language searches!
For many years we’ve recommended the excellent “Dragon Naturally Speaking” software for users who wanted to dictate/transcribe verbal notes.
ClinicOffice can now do this for you, without the need to purchase any other software… all you need is a microphone. If you’re already in the habit of making audio recordings of your clinical notes, you can simply upload an audio file to ClinicOffice, and it will do the rest!
ClinicOffice has the ability to “listen” to dictations or patient consultations and create transcripts.
These can then be applied with a quick “Smart Paste” operation to your Session Notes (e.g. SOAP notes) or your own Clinical Forms, and the AI will intelligently complete the information for you.
Just like our SMS message service, the AI functionality uses “ClinicOffice Credits”… so you only pay for what you use.
“Credit Packs” are pre-purchased and are priced as follows…
| Credit Pack | £ Pack Cost | £ Per Credit |
| 250 Credits | £12.50 | 5p |
| 500 Credits | £24.50 | 4.9p |
| 1000 Credits | £47.50 | 4.75p |
| 5000 Credits | £230.00 | 4.6p |
| 10000 Credits | £450.00 | 4.5p |
Prices exclude VAT and may be subject to change
Answers to often-asked questions…
1. If I do an A.I. search, am I giving OpenAI access to my database?
No! The only information sent to OpenAI is the “search prompt” that the user enters. All the AI does is calculate a “SQL WHERE” clause to accomplish the search. No sensitive data is sent to OpenAI, nor does the AI have any access to your database, and the execution of the query is on your server, exactly as if the user performed a manual search.
The only caveat is if the user includes personal information in the search prompt e.g. “show me all patients who have seen Dr Fred Bloggs in the last 2 months”. In this case the name “Dr Fred Bloggs” forms part of the query. Even in this scenario, there is no cause for concern however – please see the FAQ #3 “Does OpenAI retain any of my confidential information?” for more information.
2. What about the dictation/transcription service?
When you send an audio file to OpenAI, out of necessity the A.I. has to “listen” to the audio file in order to transcribe it. However, when you think about it… this is true of every transcription service!
Is this a cause for concern? Please see the FAQ #3 “Does OpenAI retain any of my confidential information?” for more information.
3. Does OpenAI retain any of my confidential information?
Since we work exclusively in the healthcare industry, OpenAI have granted us a HIPAA amendment (Health Insurance Portability and Accountability Act) which guarantees a “Zero Retention Policy” for all A.I. functionality built into ClinicOffice.
This means that no data whatsoever (searches, audio recordings, transcriptions etc.) is retained by OpenAI.
4. Can ClinicOffice "listen" to a whole consultation and produce notes?
Yes that’s exactly what it does! The AI will then generate clinical notes from the listening to the consultation, and it will insert data into the appropriate fields in ClinicOffice.
Another cool feature is that it filters out silences… so you can leave the microphone “open” for a whole treatment (say 30 minutes) but if you were only talking for 50% of that time and the other 50% you were treating the patient, then you would only pay for 15 minutes of audio transcription + note summarization.
If you have any questions about AI integration in ClinicOffice or if you need any more information, please give our friendly support team a call on 01205 205500 and we’ll be happy to assist you.
Click here for other ways to contact us.