ClinicOffice Premium Support

The ClinicOffice Premium Support Service is something which we offer to ClinicOffice customers, to help you get the most out of the software.

Cloud Hosted customers automatically receive this as standard with their subscription.
For Local Installs there is a monthly fee of £15+vat.
If you decide not to join the Support Plan, you can still receive free support via email or our Support Forums.

So… what are the key benefits of ClinicOffice Premium Support?

What does Premium Support give you?

Telephone, Email and Online Help Desk Support
You can call our help desk during office hours (8:30-17:30 Mon – Fri), and using remote support sessions, we’ll do our best to assist you with any ClinicOffice-related questions or issues. You also receive priority email support and use of our Online Help Desk/Chat system.
Option to Access to Online Services (Included with Cloud Hosted)
(+£10 per month for Local Install.)
Premium Support customers have access to our E-Docs service so patients can complete “Online Forms” and sign documents online. You also have access to Online Booking for patients to book & pay for appointments, the Patient Portal which allows them to manage their account, and ClinicOffice Web for staff to access via a web browser. Local Install customers also have the option of using our Online Backup service which can be configured to automatically backup your database and upload the backups from your computer to our secure server, giving extra peace of mind.
Discounts on Training and Other Services
Premium Support customers receive significant discounts on Form & Report Designing, along with discounts on other services like On-Site Training, Data Conversions and Bespoke Development.
Priority "Wish List" Implementation
We maintain a “wish list” so that customers can make requests for new features or changes. Requests from Premium Support customers are given priority so that you can have a more active role in shaping the your clinical software.

Terms & Conditions apply – please see our full Terms & Conditions document for more details

What does Premium Support Cost?

Hosted customers automatically receive this as standard with their subscription, so there’s no additional charge.

For customers on the Local Install version of ClinicOffice v6, the Premium Support service can be added for +£15 per month.

For customers who purchased older versions of ClinicOffice (i.e. v5 and earlier), please see below:

COv5 PREMIUM SUPPORT (Support Plan) Num of Licenses	COv5 PREMIUM SUPPORT (Support Plan) £ Monthly Cost
1 License	£25
2-5 Licenses	£35
6-9 Licenses	£45
10-19 Licenses	£65
20-29 Licenses	£95
30+ Licenses	£POA

Prices exclude VAT and may be subject to change.

How do I join Premium Support?

All Cloud Hosted subscriptions include Premium Support free of charge. Local Install packages include a separate option for Premium Support which is an +£15 per month.

If you’d like to join or have any further questions, please give our friendly sales team a call on 01205 205500 and we’ll be happy to help.

Click here for other ways to contact us.