Help with logins, passwords, permissions, and securing patient/staff access.
On very rare occasions, some users have reported getting the following error message which prevents ClinicOffice from running :- Invalid Computer ID Generated This computer failed to generate a valid computer ID. Please click OK and restart the program. If you see this message again, please RESTART your PC and try again. If you keep […]
We see this fairly regularly, however, the password reset process is an easy one. Simply ask the patient to head back to the diary log on screen and click the Forgotten Password link. The system will then take them through the password resetting process. Alternatively, if the patient is really struggling, you can use ClinicOffice […]
Once we have configured the ClinicOffice Web Edition, we will provide you with a URL. That link will take you to the logon page. Both you AND your patients will use the SAME page to log on. For staff members… simply head to the URL and type your ClinicOffice username and password. This will log you on to the […]
Yes, we are officially Cyber Essentials Certified! 🙂 Keeping data secure is extremely important to us. Cyber threats are all around us and have become more prominent with a greater reliance on digital products and with many of us now working remotely more often. As part of our commitment to security, we have become Cyber […]
The question of “how secure is the Hosted Edition” falls into two parts:- [1] Accessibility Where is the data stored? Who can access it? What safeguards are in place to ensure security? [2] Resiliency How is the data backed up? What happens in the case of hardware failure? What happens if the hosting company (or […]
When customers request us to do some work on their database, or if we have to troubleshoot a database issue, then our support team will need a copy of your database. STEP 1 – Creating a Backup Firstly you need to create a backup of your database. If you already have a database backup or […]
Lost Password, Forgot Password, Forgot Username