Help with logins, passwords, permissions, and securing patient/staff access.
How do I disable all consent warnings/messages?
Although to support GDPR compliance, we introduced the Consent Manager in our 1094 update, you may decide that you want to disable all consent related messages. If so, then please follow the steps below:
How to use the ClinicOffice Consent Manager
To support GDPR compliance, we introduced the Consent Manager in our 1094 update. Designed to help you manage patient consent clearly and efficiently, you’ll find this feature under the Patient drop-down menu in ClinicOffice. Clicking here will take you to the manager window in the picture below: You will then notice a list of predefined […]
Options for Restricting Access to Patients
Staff Access Rights In the “Staff Editor | Access Rights” screen you can assign what access rights each staff member has. (NOTE: You can also create “Access Groups” and then assign staff members to a group, which is the best way of managing a larger number of staff members – please see the User Guide […]
Can I allow/prevent multiple logon for a same user?
Multiple logons of the same user can create a security risk, hence there is an option to prevent/enable multiple logons. Under the View tab click Program Settings Click the Global Settings tab Under the Other Global Settings header, you have the option to tick/untick “Allow multiple logons for the same user” If you untick this option […]
Can I restrict access to Patient records?
To restrict a practitioner’s access so that they can only see thier own patients, you simply have to make a single change in the access rights on the practitioners staff record. For detailed information on how to setup the Access Rights please see the section ‘Staff Member Access Rights’ in the ClinicOffice User Guide. To […]
How to password protect a patient’s record?
The Password protecting patients feature allows you to protect individual patients records by a password of your choice, this will allow you to restrict not just the patients record file but also the clinical records if needed. To use this feature please follow the instructions below. You will find the new feature on the ribbon […]
How can I whitelist my IP address?
IP Address WhiteListing On the 1st December 2020 we introduced a new IP address whitelisting feature to increase the security of our ClinicOffice Hosted accounts. Q. What does this mean? It means that the IP address of your device (PC / MAC / tablet etc.) has to be “whitelisted” before it can access your ClinicOffice. […]
License User Limit Reached
When logging into ClinicOffice you may receive a message saying that “You have reached the maximum number of users“. This message can appear for a number of reasons. The main reason is that the number of user accounts active in ClinicOffice is equal to the number of licenses you have and when you try to […]
Invalid Computer ID Generated
On very rare occasions, some users have reported getting the following error message which prevents ClinicOffice from running :- Invalid Computer ID Generated This computer failed to generate a valid computer ID. Please click OK and restart the program. If you see this message again, please RESTART your PC and try again. If you keep […]