Managing, backing up, restoring, and troubleshooting ClinicOffice databases.
ONLINE BACKUP SERVICE We’re pleased to offer a secure ONLINE BACKUP service as part of the ClinicOffice Support Plan (). However, even if you use this service with us, we still strongly recommend that you implement at least one other backup strategy to run alongside it. It’s always a stressful time when you suffer […]
From time to time it has been reported to us that users will see a screen that looks like this: This is caused because of a couple of reasons. And when you try logging on you will see that we have already put in place a small explanation as seen below: The most common cause […]
It is vital to take a backup of your database on a regular basis. Otherwise, if your computer hardware failed and you had never taken a backup, how would you get your data back?! 😯 Taking a backup of your database is incredibly easy with ClinicOffice. All you have to do is follow these simple […]
❗ NOTE: It is important to make sure that no other users are logged on when you attempt to restore a database. To restore a database from a backup, click the TOOLS menu at the top of the main ClinicOffice screen and then click RESTORE DATABASE. A window will then appear which allows you to […]
In rare circumstances, some data in a ClinicOffice database can become corrupt and you might get an error message along the lines of “The table xyz is corrupt”. Here’s what to do :- Go to the ClinicOffice “Log On” screen Click the Manage Databases link on the log on screen Right-click on your database in the […]
*** This article ONLY applies to ClinicOffice v4 PROFESSIONAL Edition *** COv4 uses “Windows File Sharing” to share your database across your network. Occasionally, Windows File Sharing gets its knickers in a twist and stops working. File Sharing can also stop working if your ‘server’ computer becomes disconnected from your Local Area Network (LAN), in […]
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