How are Online Bookings calculated?
Time is a valuable resource for any business and the following settings are essential for controlling how appointments are offered to patients and scheduled within the clinic.
Accessing, testing, or learning about the Hosted/Web Edition.
ClinicOffice Hosted Connection Dropping
Please bear in mind that our ClinicOffice Hosted Edition runs on powerful hosted servers in dedicated, always-connected data-centres hosted by IOMART – see here for more information : Iomart – About Us If you’re experiencing disconnections then 99% of the time it is because of a connectivity problem at your site, rather than something in […]
How to share documents with patients online
Through the Online Booking system which is part of the ClinicOffice Web edition you can share documents with your patients. This is useful if you need to share background medical information, exercise sheets or your terms and conditions as a few examples. For more information on the Web Edition, please see ClinicOffice Online Services – […]
How do I reset a stuck/frozen hosted connection?
This is something that we do see every once in a while, but rather than calling us, you can actually save time and reset any stuck connections yourself using our client portal. If this is your first time using this service, you will need to select Logon With Account Details to register on our portal. Otherwise, log […]
Can I connect in to ClinicOffice remotely?
We often get asked if there’s any way of connecting into ClinicOffice remotely. For example, your business may have two sites and you want to be able to access your database from whichever site you’re at… or you may sometimes work from home and want to connect to your database at the clinic. By far […]
Why is ClinicOffice Web Edition Running Slowly?
There are a number of reasons why this could be happening, so we will run through some of the possible causes and solutions below. IF YOU’RE ONE OF OUR HOSTED CUSTOMERS… Then the issue is almost always going to be your internet connection. When you are hosted, your database runs on our servers and your […]
How can I allow Only Certain Appointment Types to be Booked Online?
ClinicOffice Web Edition allows you to be selective over which appointment types that you offer can be booked online. It may be that certain appointment types require the patient to call the Clinic to book and this is where this feature can be handy. Firstly, you will need to open the main ClinicOffice application and […]
Pre-Pay for Appointments
If you want patients to pay for an appointment before it can be booked, then head to the ClinicOffice Web Edition Admin Settings / Financial tab and scroll to the very bottom. Make sure you have a payment method selected and you will then see the following appear… Make sure that the ‘Patients must pay in […]
Patient has Forgotten their Password
We see this fairly regularly, however, the password reset process is an easy one. Simply ask the patient to head back to the diary log on screen and click the Forgotten Password link. The system will then take them through the password resetting process. Alternatively, if the patient is really struggling, you can use ClinicOffice […]
How can Patients or Staff Members Log On To ClinicOffice Web Edition?
Once we have configured the ClinicOffice Web Edition, we will provide you with a URL. That link will take you to the logon page. Both you AND your patients will use the SAME page to log on. For staff members… simply head to the URL and type your ClinicOffice username and password. This will log you on to the […]