How to Exclude ClinicOffice from AntiVirus Software (Local Installations)

Occasionally we have experienced some anti-virus programs wrongly reporting some ClinicOffice files as being “infected” or “potentially dangerous”.

This is called a false-positive. Typically, the anti-virus software will then quarantine the files which stops ClinicOffice from working.

Even if you haven’t experienced false-positives with your anti-virus software, we still recommend that your EXCLUDE both ClinicOffice itself and your database from being repeatedly scanned as it will adversely affect performance.

What folders should be excluded?

FIRSTLY, you should exclude your database folder(s) from being scanned.

For the Startup or Professional Editions this will typically be something like :-

C:\COv6_Data

For the Server Edition the database will usually be in :-

C:\PGSQL (although it may be in "D:PGSQL" or "E:PGSQL" depending on where it was installed)

SECONDLY (for all Editions) you should exclude the ClinicOffice “PROGRAM FILES” folder. Typically :-

C:\Program Files\Pioneer Software\ClinicOffice v6
- or -
C:\Program Files (x86)\Pioneer Software\ClinicOffice v6

Note: Change COv6 to COv5 or COv4, respectively, for other versions.

Where can I find more information on how to exclude folders?

As there are dozens of different Anti-Virus programs which are all diverse (even different versions of the same software differ!), we’re not able to provide instructions for every version of every program.

Please refer to the documentation which came with your particular Anti-Virus program to see how to create the above exclusions… or you can always try Google! For example :

Google: Avast exclude folders from scan
Google: Microsoft Defender exclude folders from scan
Google: ESET NOD32 exclude folders from scan

If you have any questions about the above, please contact us and give us as much information as possible and our support team will be happy to help.