Compatibility help for printers, scanners, antivirus, and external devices.
When using the ClinicOffice hosted version, text may appear very small on high-resolution displays.The instructions below offer a way to resolve this known issue with Microsoft’s RDP connections. Click on the button below to download the needed files.
Tablet Hardware Requirements For E-Docs A common use for our E-Docs feature is within the Clinic waiting room setting, where the Clinic will hand the patient a tablet with a form for them to complete. It is therefore important to select a tablet that meets the hardware requirements to ensure a seamless and enjoyable user […]
Occasionally we have experienced some anti-virus programs wrongly reporting some ClinicOffice files as being “infected” or “potentially dangerous”. This is called a false-positive. Typically, the anti-virus software will then quarantine the files which stops ClinicOffice from working. Even if you haven’t experienced false-positives with your anti-virus software, we still recommend that your EXCLUDE both ClinicOffice […]
ClinicOffice can be used with any scanning or imaging device (including X-Ray machines) provided that they support either ‘Windows image Acquisition’ (WIA) or if it has a ‘TWAIN driver’. These interfaces allow you to scan directly from ClinicOffice and the images are saved directly to the patient record. If you have an X-Ray machine with […]
When it comes to scanners, we simply recommend that you check your scanner has a good TWAIN driver. ClinicOffice can use either TWAIN or WIA (Windows Image Acquisition) to access scanners or imaging devices attached to your computer. The TWAIN/WIA driver which comes with your printer is the method ClinicOffice uses to ‘talk’ to your […]
Our hosted platform utilises data centre grade security software, which is not necessary for the majority of users, but many of our staff are happy with Windows Defender for their personal computers. Whilst it doesn’t rank the absolute highest for detection rates, it’s almost completely unintrusive, and as long as you keep your PC […]
Full Dropbox integration was added with the release of ClinicOffice v6. What this means is that you can nominate Dropbox to store all attached documents and images. This includes all files within the patient’s document area and clinical notes. The integration is seamless and makes it feel like the files are stored within ClinicOffice although […]
From the update 1097 and on-wards, ClinicOffice is being compiled so that it can run either on the 32-bit or 64-bit architectures. Depending on the version of Windows you are running, ClinicOffice will default to that architecture type. Most modern computers have a 64-bit operating system, so for these, ClinicOffice will default to 64-bit. This […]
Although ClinicOffice will work over a wireless network, we STRONGLY advise against it. ClinicOffice is a database application and requires constant network availability. An intermittent wireless connection will cause stability issues and (at worst) could even cause data corruption. Even if your wireless connection is rock solid, the performance will still be MUCH slower than […]
ClinicOffice is a Windows application, so it requires Microsoft Windows to run on and therefore cannot be installed on non-Windows tablets or smartphones. However, it is possible to connect to the ClinicOffice HOSTED Edition using a tablet or smartphone (e.g. iPad, iPhone, Android Tablet / Phone etc.). This is because the ClinicOffice Hosted Edition is […]
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