On very rare occasions, some users have reported getting the following error message which prevents ClinicOffice from running :- Invalid Computer ID Generated This computer failed to generate a valid computer ID. Please click OK and restart the program. If you see this message again, please RESTART your PC and try again. If you keep […]
How do I book holidays in the diary?
Let’s say for example that a member of staff is going on holiday for a week. Here are a couple of different methods of booking this into the diary. [METHOD 1] Blocking out the Holiday with a ‘Quick Appointment’ This is the recommended method of booking holidays or time off. This provides a very clear […]
Customising Appointment Captions in the Diary
We sometimes get asked if it’s possible to fully customise “auto-description” captions for appointments in the diary – to which the answer is: YES! Firstly, please follow these instructions :- Go to the diary and click the DIARY OPTIONS button (top right) Click the “Visual Settings” tab Notice there are 2 caption formats; one for […]
How can I whitelist my IP address?
IP Address WhiteListing On the 1st December 2020 we introduced a new IP address whitelisting feature to increase the security of our ClinicOffice Hosted accounts. Q. What does this mean? It means that the IP address of your device (PC / MAC / tablet etc.) has to be “whitelisted” before it can access your ClinicOffice. […]
How do I restore a database from a backup?
❗ NOTE: It is important to make sure that no other users are logged on when you attempt to restore a database. To restore a database from a backup, click the TOOLS menu at the top of the main ClinicOffice screen and then click RESTORE DATABASE. A window will then appear which allows you to […]
What to do if your database becomes corrupt?
In rare circumstances, some data in a ClinicOffice database can become corrupt and you might get an error message along the lines of “The table xyz is corrupt”. Here’s what to do :- Go to the ClinicOffice “Log On” screen Click the Manage Databases link on the log on screen Right-click on your database in the […]
License User Limit Reached
When logging into ClinicOffice you may receive a message saying that “You have reached the maximum number of users“. This message can appear for a number of reasons. The main reason is that the number of user accounts active in ClinicOffice is equal to the number of licenses you have and when you try to […]
Invalid Computer ID Generated
On very rare occasions, some users have reported getting the following error message which prevents ClinicOffice from running :- Invalid Computer ID Generated This computer failed to generate a valid computer ID. Please click OK and restart the program. If you see this message again, please RESTART your PC and try again. If you keep […]
Why is ClinicOffice Web Edition Running Slowly?
There are a number of reasons why this could be happening, so we will run through some of the possible causes and solutions below. IF YOU’RE ONE OF OUR HOSTED CUSTOMERS… Then the issue is almost always going to be your internet connection. When you are hosted, your database runs on our servers and your […]
What is the difference between ‘Consolidated’, ‘Unrestricted’ and ‘Use Interval’?
ClinicOffice Web Edition has 3 modes for appointment booking. This option can be found under the Settings / Admin Settings / Bookings tab screen. When a patient uses ClinicOffice Web Edition to search for an appointment slot, some customers have been confused and believe that the system is not showing the correct results. This article […]
How can I allow Only Certain Appointment Types to be Booked Online?
ClinicOffice Web Edition allows you to be selective over which appointment types that you offer can be booked online. It may be that certain appointment types require the patient to call the Clinic to book and this is where this feature can be handy. Firstly, you will need to open the main ClinicOffice application and […]