Users often asked how to view their ClinicOffice diary on a smartphone or tablet. Although this isn’t recommended for the main application, it is possible if you’re on the Hosted Edition of ClinicOffice. Of course, running a full Windows application on a mobile device isn’t always the best solution, so we would recommend using the […]
Can I connect in to ClinicOffice remotely?
We often get asked if there’s any way of connecting into ClinicOffice remotely. For example, your business may have two sites and you want to be able to access your database from whichever site you’re at… or you may sometimes work from home and want to connect to your database at the clinic. By far […]
Google Calendar Sync vs ClinicOffice Web Edition?
Users often asked how to view their ClinicOffice diary on a smartphone or tablet. Although this isn’t recommended for the main application, it is possible if you’re on the Hosted Edition of ClinicOffice. Of course, running a full Windows application on a mobile device isn’t always the best solution, so we would recommend using the […]
How do I bill an Insurance Company for a patient?
You may have the situation where a patient’s insurance company (e.g. BUPA or AXA PPP) are going to pay for their treatment. This means that invoices raised for that patient should actually be re-directed to the insurance company. Here’s what to do :- [1] Make sure that the Insurance Company has already been entered on […]
How do I book holidays in the diary?
Let’s say for example that a member of staff is going on holiday for a week. Here are a couple of different methods of booking this into the diary. [METHOD 1] Blocking out the Holiday with a ‘Quick Appointment’ This is the recommended method of booking holidays or time off. This provides a very clear […]
Customising Appointment Captions in the Diary
We sometimes get asked if it’s possible to fully customise “auto-description” captions for appointments in the diary – to which the answer is: YES! Firstly, please follow these instructions :- Go to the diary and click the DIARY OPTIONS button (top right) Click the “Visual Settings” tab Notice there are 2 caption formats; one for […]
How can I whitelist my IP address?
IP Address WhiteListing On the 1st December 2020 we introduced a new IP address whitelisting feature to increase the security of our ClinicOffice Hosted accounts. Q. What does this mean? It means that the IP address of your device (PC / MAC / tablet etc.) has to be “whitelisted” before it can access your ClinicOffice. […]
How do I restore a database from a backup?
❗ NOTE: It is important to make sure that no other users are logged on when you attempt to restore a database. To restore a database from a backup, click the TOOLS menu at the top of the main ClinicOffice screen and then click RESTORE DATABASE. A window will then appear which allows you to […]
What to do if your database becomes corrupt?
In rare circumstances, some data in a ClinicOffice database can become corrupt and you might get an error message along the lines of “The table xyz is corrupt”. Here’s what to do :- Go to the ClinicOffice “Log On” screen Click the Manage Databases link on the log on screen Right-click on your database in the […]
License User Limit Reached
When logging into ClinicOffice you may receive a message saying that “You have reached the maximum number of users“. This message can appear for a number of reasons. The main reason is that the number of user accounts active in ClinicOffice is equal to the number of licenses you have and when you try to […]
Invalid Computer ID Generated
On very rare occasions, some users have reported getting the following error message which prevents ClinicOffice from running :- Invalid Computer ID Generated This computer failed to generate a valid computer ID. Please click OK and restart the program. If you see this message again, please RESTART your PC and try again. If you keep […]