Although ClinicOffice does handle Patient Accounts (i.e. patient/insurance company invoicing, payments, credit notes, refunds), it is not designed to be a full accountancy program for your clinic. Many of our customers use software like SAGE, QuickBooks or Xero alongside ClinicOffice for their accountancy needs. For example, you can use ClinicOffice to handle the billing side […]
Does ClinicOffice run on an Apple Mac?
Good question… the short answer is YES! We’ve now got a dedicated page on our website which answers this :- https://pioneersoftware.co.uk/co-apple
Transferring CO Server Edition to a new Server
[Please note: This article applies to the ClinicOffice SERVER Edition.] If you buy a new server computer, you may want to transfer your ClinicOffice database off your old server and on to the new one. This knowledge based article shows how to move your ClinicOffice Server from one computer to another. STEP 1 – Backup […]
ClinicOffice lost its license and needs activating
If you have recently changed your computer hardware, then your unique COMPUTER ID will also change and this will cause ClinicOffice to think it is no longer licensed on your PC. In some cases, this can also happen following a Windows Update. Here’s a more detailed explanation (feel free to ignore this and skip down […]
How do I activate my ClinicOffice license?
Note: When ClinicOffice is first installed on a computer, it operates in the 30-day TRIAL mode. After purchasing ClinicOffice, you simply need to activate your license which then ‘unlocks’ the full version. After first running ClinicOffice, you will see the “Product Activation” screen :- From this screen, there are TWO methods of activating your license […]
How can I manage my ClinicOffice licenses?
You can manage your licenses online by clicking the following link :- https://client.pioneersoftware.co.uk This page allows you to enter your registration details (sent to you when you originally purchased ClinicOffice) and then it shows your available ClinicOffice licenses and which computers they are allocated to. It also allows you to RESET a license so that […]
Database Sharing has Stopped Working (COv4)
*** This article ONLY applies to ClinicOffice v4 PROFESSIONAL Edition *** COv4 uses “Windows File Sharing” to share your database across your network. Occasionally, Windows File Sharing gets its knickers in a twist and stops working. File Sharing can also stop working if your ‘server’ computer becomes disconnected from your Local Area Network (LAN), in […]
Is ClinicOffice an Accountancy program?
Although ClinicOffice does handle Patient Accounts (i.e. patient/insurance company invoicing, payments, credit notes, refunds), it is not designed to be a full accountancy program for your clinic. Many of our customers use software like SAGE, QuickBooks or Xero alongside ClinicOffice for their accountancy needs. For example, you can use ClinicOffice to handle the billing side […]
How can I securely upload a file to you?
When customers request us to do some work on their database, or if we have to troubleshoot a database issue, then our support team will need a copy of your database. STEP 1 – Creating a Backup Firstly you need to create a backup of your database. If you already have a database backup or […]
What can I do if I forget my username / password?
Lost Password, Forgot Password, Forgot Username
How do I share a database on my network? (COv5)
*** This article ONLY applies to the Professional edition of ClinicOffice v5 *** If you have a number of computers networked together then you can share your ClinicOffice database over your network. This article will explain how to do this :- [1] Nominate a Server Computer Firstly, you need to decide which one of your […]