ClinicOffice is a Windows application, so it requires Microsoft Windows to run on and therefore cannot be installed on non-Windows tablets or smartphones. However, it is possible to connect to the ClinicOffice HOSTED Edition using a tablet or smartphone (e.g. iPad, iPhone, Android Tablet / Phone etc.). This is because the ClinicOffice Hosted Edition is […]
Pre-Pay for Appointments
If you want patients to pay for an appointment before it can be booked, then head to the ClinicOffice Web Edition Admin Settings / Financial tab and scroll to the very bottom. Make sure you have a payment method selected and you will then see the following appear… Make sure that the ‘Patients must pay in […]
How can I set default Appointment/Treatment Costs?
The ClinicOffice Web Edition allows you to take payments for booked appointments and you can even set a pre-payment requirement if you wish. Firstly, you will need to make sure that you have set up your payment provider with ClinicOffice. Once you have done this, you will need to head to the ‘FINANCES’ section of […]
Patient has Forgotten their Password
We see this fairly regularly, however, the password reset process is an easy one. Simply ask the patient to head back to the diary log on screen and click the Forgotten Password link. The system will then take them through the password resetting process. Alternatively, if the patient is really struggling, you can use ClinicOffice […]
How can Patients or Staff Members Log On To ClinicOffice Web Edition?
Once we have configured the ClinicOffice Web Edition, we will provide you with a URL. That link will take you to the logon page. Both you AND your patients will use the SAME page to log on. For staff members… simply head to the URL and type your ClinicOffice username and password. This will log you on to the […]
Are you Cyber Essentials certified?
Yes, we are officially Cyber Essentials Certified! 🙂 Keeping data secure is extremely important to us. Cyber threats are all around us and have become more prominent with a greater reliance on digital products and with many of us now working remotely more often. As part of our commitment to security, we have become Cyber […]
How secure is the Hosted Edition?
The question of “how secure is the Hosted Edition” falls into two parts:- [1] Accessibility Where is the data stored? Who can access it? What safeguards are in place to ensure security? [2] Resiliency How is the data backed up? What happens in the case of hardware failure? What happens if the hosting company (or […]
Can ClinicOffice run over a wireless network?
Although ClinicOffice will work over a wireless network, we STRONGLY advise against it. ClinicOffice is a database application and requires constant network availability. An intermittent wireless connection will cause stability issues and (at worst) could even cause data corruption. Even if your wireless connection is rock solid, the performance will still be MUCH slower than […]
Can ClinicOffice run on my Tablet or Phone?
ClinicOffice is a Windows application, so it requires Microsoft Windows to run on and therefore cannot be installed on non-Windows tablets or smartphones. However, it is possible to connect to the ClinicOffice HOSTED Edition using a tablet or smartphone (e.g. iPad, iPhone, Android Tablet / Phone etc.). This is because the ClinicOffice Hosted Edition is […]
What’s the difference between the Editions?
There are two different editions of ClinicOffice, plus the free Trial. These are the Local Edition, and the Hosted Edition. This article describes the differences between them. The TRIAL Edition The Trial is available as a free download from this page on our website. It’s limited to 30 days, but if you need more time to evaluate […]
Can I try out the ClinicOffice Hosted Edition?
Certainly! 🙂 We have set-up a SAMPLE DATABASE on one of our Cloud Servers which allows you to try out the ClinicOffice HOSTED Edition. Just to make you aware: as this is a “Hosted” service, it means that other people might be testing it out at the same time as you, so please DON’T put […]