From the update 1097 and on-wards, ClinicOffice is being compiled so that it can run either on the 32-bit or 64-bit architectures. Depending on the version of Windows you are running, ClinicOffice will default to that architecture type. Most modern computers have a 64-bit operating system, so for these, ClinicOffice will default to 64-bit. This […]
Cannot send emails in ClinicOffice using an Office 365 Business account
If you have setup ClinicOffice to send emails via your Microsoft Office 365 Business account and you’re receiving errors when trying to SEND emails, this is most likely caused by SMTP AUTH being disabled on your mailbox. To fix this please follow these steps… Open the Microsoft 365 admin centre and go to Users > […]
How to configure my Yahoo account for ClinicOffice
To allow your Yahoo account to work with ClinicOffice you will need to create what is known as an “App Password”. This is a unique 16 digit password that will allow a 3rd party application such as ClinicOffice to send emails via your Yahoo account. You can revoke this at any time. The steps below […]
Using Custom Fields in Appointment Reminders (and other rules)
Since build 1104, it’s possible to include custom fields in appointment reminders and other patient contact rules. You’ve probably already used the standard merge codes such as <AppDate>, <AppTime> and <AppStaff> which are accessible from the INSERT… drop down menu on the screen where you enter the message text. Here are some other advanced codes […]
Printer/Scanner stopped working since ClinicOffice 1097 update (Twain)
From the update 1097 and on-wards, ClinicOffice is being compiled so that it can run either on the 32-bit or 64-bit architectures. Depending on the version of Windows you are running, ClinicOffice will default to that architecture type. Most modern computers have a 64-bit operating system, so for these, ClinicOffice will default to 64-bit. This […]
How do I reset a stuck/frozen hosted connection?
This is something that we do see every once in a while, but rather than calling us, you can actually save time and reset any stuck connections yourself using our client portal. If this is your first time using this service, you will need to select Logon With Account Details to register on our portal. Otherwise, log […]
How can I remove personal information from ClinicOffice?
As a part of GDPR law, it sometimes becomes necessary to remove any information that you have on file relating to a specific individual. This can present a problem for record keeping software due to the way that patient records often link to other ‘child records’ such as invoices/appointments etc. To assist with this, we […]
How can I clear/monitor stuck emails in ClinicOffice?
How to fix Appointment Alignment when Printing Diary
You may have noticed that when you try to print preview the diary for a long day (i.e. 08:00 to 20:00) that the print preview will automatically increase the time interval periods to sometimes 30 minutes. This can happen in particular if you use 15-minute intervals or less. This means that the appointments will begin […]
How to add a new staff/user logon?
To allow for a new person to be able to login to ClinicOffice using their own username and password, the user will have to be created as a staff member and assigned a username and password to log in with. The steps below explain how to do this. It is better if you do this […]
How do I disable all consent warnings/messages?
Although to support GDPR compliance, we introduced the Consent Manager in our 1094 update, you may decide that you want to disable all consent related messages. If so, then please follow the steps below: