From the update 1097 and on-wards, ClinicOffice is being compiled so that it can run either on the 32-bit or 64-bit architectures. Depending on the version of Windows you are running, ClinicOffice will default to that architecture type. Most modern computers have a 64-bit operating system, so for these, ClinicOffice will default to 64-bit. This […]
How to fix “out of memory” error on ClinicOffice v5 Professional
With ClinicOffice v5 Startup and Professional there is a known issue where the file “EDBDatabase.EDBCat” becomes corrupt. This file is stored within your database folder but it DOES NOT store any data, it only contains information about the database structure. When this file “EDBDatabase.EDBCat” corrupts it will throw an error that will say something like “#9999 […]
How to use Dropbox file storage within ClinicOffice v6 (LOCAL Install)
Full Dropbox integration was added with the release of ClinicOffice v6. What this means is that you can nominate Dropbox to store all attached documents and images. This includes all files within the patient’s document area and clinical notes. The integration is seamless and makes it feel like the files are stored within ClinicOffice although […]
How can I add a payment link to an Invoice?
Online Payment Links for Invoices This feature allows you to add dynamic payment links right into an invoice template so that your clients are able to pay directly from the invoice itself. To benefit from this feature, you will need to be a Hosted Customer OR using the Server Edition + a member of our Support […]
Cannot send emails in ClinicOffice using an Office 365 Business account
If you have setup ClinicOffice to send emails via your Microsoft Office 365 Business account and you’re receiving errors when trying to SEND emails, this is most likely caused by SMTP AUTH being disabled on your mailbox. To fix this please follow these steps… Open the Microsoft 365 admin centre and go to Users > […]
How to configure my Yahoo account for ClinicOffice
To allow your Yahoo account to work with ClinicOffice you will need to create what is known as an “App Password”. This is a unique 16 digit password that will allow a 3rd party application such as ClinicOffice to send emails via your Yahoo account. You can revoke this at any time. The steps below […]
Using Custom Fields in Appointment Reminders (and other rules)
Since build 1104, it’s possible to include custom fields in appointment reminders and other patient contact rules. You’ve probably already used the standard merge codes such as <AppDate>, <AppTime> and <AppStaff> which are accessible from the INSERT… drop down menu on the screen where you enter the message text. Here are some other advanced codes […]
Printer/Scanner stopped working since ClinicOffice 1097 update (Twain)
From the update 1097 and on-wards, ClinicOffice is being compiled so that it can run either on the 32-bit or 64-bit architectures. Depending on the version of Windows you are running, ClinicOffice will default to that architecture type. Most modern computers have a 64-bit operating system, so for these, ClinicOffice will default to 64-bit. This […]
How do I reset a stuck/frozen hosted connection?
This is something that we do see every once in a while, but rather than calling us, you can actually save time and reset any stuck connections yourself using our client portal. If this is your first time using this service, you will need to select Logon With Account Details to register on our portal. Otherwise, log […]
How can I remove personal information from ClinicOffice?
As a part of GDPR law, it sometimes becomes necessary to remove any information that you have on file relating to a specific individual. This can present a problem for record keeping software due to the way that patient records often link to other ‘child records’ such as invoices/appointments etc. To assist with this, we […]
How can I clear/monitor stuck emails in ClinicOffice?