During the installation process, the ClinicOffice installer asks you for a LOCAL DATA FOLDER. This is the location where ClinicOffice will store settings and information which are specific to this computer. Unless you changed this folder, the default for COv6 is: C:COv6_Data (COv5 and COv4, respectively, for other versions.) If you’re trying to run ClinicOffice […]
What Backup Strategy is recommended?
ONLINE BACKUP SERVICE We’re pleased to offer a secure ONLINE BACKUP service as part of the ClinicOffice Support Plan (). However, even if you use this service with us, we still strongly recommend that you implement at least one other backup strategy to run alongside it. It’s always a stressful time when you suffer […]
Why do I see the wrong currency symbols?
ClinicOffice simply uses the “Regional and Language Settings” of your Windows installation, so if you are seeing incorrect currency symbols, then it is your Windows configuration that is incorrect rather than ClinicOffice. Step 1: Open Settings Click the Start menu (Windows icon). Select Settings (gear icon). Step 2: Go to Time & Language In the Settings window, […]
How to Exclude ClinicOffice from AntiVirus Software (Local Installations)
Occasionally we have experienced some anti-virus programs wrongly reporting some ClinicOffice files as being “infected” or “potentially dangerous”. This is called a false-positive. Typically, the anti-virus software will then quarantine the files which stops ClinicOffice from working. Even if you haven’t experienced false-positives with your anti-virus software, we still recommend that your EXCLUDE both ClinicOffice […]
What Windows Access Rights are required?
During the installation process, the ClinicOffice installer asks you for a LOCAL DATA FOLDER. This is the location where ClinicOffice will store settings and information which are specific to this computer. Unless you changed this folder, the default for COv6 is: C:COv6_Data (COv5 and COv4, respectively, for other versions.) If you’re trying to run ClinicOffice […]
Can I use an X-Ray machine with ClinicOffice?
ClinicOffice can be used with any scanning or imaging device (including X-Ray machines) provided that they support either ‘Windows image Acquisition’ (WIA) or if it has a ‘TWAIN driver’. These interfaces allow you to scan directly from ClinicOffice and the images are saved directly to the patient record. If you have an X-Ray machine with […]
Which document/image scanner do you recommend?
When it comes to scanners, we simply recommend that you check your scanner has a good TWAIN driver. ClinicOffice can use either TWAIN or WIA (Windows Image Acquisition) to access scanners or imaging devices attached to your computer. The TWAIN/WIA driver which comes with your printer is the method ClinicOffice uses to ‘talk’ to your […]
Which Antivirus program do you recommend?
Our hosted platform utilises data centre grade security software, which is not necessary for the majority of users, but many of our staff are happy with Windows Defender for their personal computers. Whilst it doesn’t rank the absolute highest for detection rates, it’s almost completely unintrusive, and as long as you keep your PC […]
How to fix “out of memory” error on ClinicOffice v5 Professional
With ClinicOffice v5 Startup and Professional there is a known issue where the file “EDBDatabase.EDBCat” becomes corrupt. This file is stored within your database folder but it DOES NOT store any data, it only contains information about the database structure. When this file “EDBDatabase.EDBCat” corrupts it will throw an error that will say something like “#9999 […]
How to use Dropbox file storage within ClinicOffice v6 (LOCAL Install)
Full Dropbox integration was added with the release of ClinicOffice v6. What this means is that you can nominate Dropbox to store all attached documents and images. This includes all files within the patient’s document area and clinical notes. The integration is seamless and makes it feel like the files are stored within ClinicOffice although […]
How can I add a payment link to an Invoice?
Online Payment Links for Invoices This feature allows you to add dynamic payment links right into an invoice template so that your clients are able to pay directly from the invoice itself. To benefit from this feature, you will need to be a Hosted Customer OR using the Server Edition + a member of our Support […]