During the installation process, the ClinicOffice installer asks you for a LOCAL DATA FOLDER. This is the location where ClinicOffice will store settings and information which are specific to this computer. Unless you changed this folder, the default for COv6 is: C:COv6_Data (COv5 and COv4, respectively, for other versions.) If you’re trying to run ClinicOffice […]
How do I setup E-Docs with ClinicOffice?
We’ve prepared a separate E-Docs Guide which is available here. There’s also a page about ClinicOffice E-Docs on our main website here. If you have any further questions, please feel free to post them here.
How do I setup Telehealth Zoom integration with ClinicOffice?
We’ve prepared a separate Zoom Integration Guide which is available here. There’s also a page about ClinicOffice Telehealth on our main website here. If you have any further questions, please feel free to email us.
How do I set up my payment provider in ClinicOffice?
If you have already set up an account with one of the integrated payment providers and would like to use it within ClinicOffice, please follow the steps below: Click the View tab, then select Program Settings. Click the Global Settings tab. Click the Setup Payment Provider link (located at the bottom right of the window). […]
What Backup Strategy is recommended?
ONLINE BACKUP SERVICE We’re pleased to offer a secure ONLINE BACKUP service as part of the ClinicOffice Support Plan (). However, even if you use this service with us, we still strongly recommend that you implement at least one other backup strategy to run alongside it. It’s always a stressful time when you suffer […]
Why do I see the wrong currency symbols?
ClinicOffice simply uses the “Regional and Language Settings” of your Windows installation, so if you are seeing incorrect currency symbols, then it is your Windows configuration that is incorrect rather than ClinicOffice. Step 1: Open Settings Click the Start menu (Windows icon). Select Settings (gear icon). Step 2: Go to Time & Language In the Settings window, […]
How to Exclude ClinicOffice from AntiVirus Software (Local Installations)
Occasionally we have experienced some anti-virus programs wrongly reporting some ClinicOffice files as being “infected” or “potentially dangerous”. This is called a false-positive. Typically, the anti-virus software will then quarantine the files which stops ClinicOffice from working. Even if you haven’t experienced false-positives with your anti-virus software, we still recommend that your EXCLUDE both ClinicOffice […]
What Windows Access Rights are required?
During the installation process, the ClinicOffice installer asks you for a LOCAL DATA FOLDER. This is the location where ClinicOffice will store settings and information which are specific to this computer. Unless you changed this folder, the default for COv6 is: C:COv6_Data (COv5 and COv4, respectively, for other versions.) If you’re trying to run ClinicOffice […]
Can I use an X-Ray machine with ClinicOffice?
ClinicOffice can be used with any scanning or imaging device (including X-Ray machines) provided that they support either ‘Windows image Acquisition’ (WIA) or if it has a ‘TWAIN driver’. These interfaces allow you to scan directly from ClinicOffice and the images are saved directly to the patient record. If you have an X-Ray machine with […]
Which document/image scanner do you recommend?
When it comes to scanners, we simply recommend that you check your scanner has a good TWAIN driver. ClinicOffice can use either TWAIN or WIA (Windows Image Acquisition) to access scanners or imaging devices attached to your computer. The TWAIN/WIA driver which comes with your printer is the method ClinicOffice uses to ‘talk’ to your […]
Which Antivirus program do you recommend?
Our hosted platform utilises data centre grade security software, which is not necessary for the majority of users, but many of our staff are happy with Windows Defender for their personal computers. Whilst it doesn’t rank the absolute highest for detection rates, it’s almost completely unintrusive, and as long as you keep your PC […]