March 31, 2019 at 10:47 pm #37243coolumchiropracticParticipant
Started CO this morning and our database could not be found.
Luckily I was able to backup to Friday lunchtime, but there is still quite a lot that was entered after the backup that would be good to restore.
To do the restore I had to create a new database.
Where would I find the old database?
Thanks.April 1, 2019 at 9:05 am #37244Joshua BarrsKeymaster
Thanks for getting in touch with us!
It sounds as though the database has simply been removed from the list of databases inside ClinicOffice. To explain, ClinicOffice keeps a list of the location of all databases on your PC, but sometimes, after an update, it can loose this list, or indeed we have seen users accidentally remove the database from the list, so we simply need to tell the software where the database is again so that it can be used.
The default location for ClinicOffice data is C:\COv5_Data.
To re-add the database to your list, you will need to load up ClinicOffice to the log on screen, and click the ‘Manage Databases‘ button. Then Click ‘Add New Database‘ – ‘This Computer‘. You then need to locate the data. As mentioned above, unless you have changed it, the default location will be C:\COv5_Data.
If you see your database here, then select it, and press OK. The database will now have been re-added.
The only problem now is that any data you have entered since yesterday morning from your backup will not be in this original database, because you created a new one from a previous backup. You will therefore need log on to the backed up database to find and copy any information you have entered since yesterday, and manually re-enter it into your original database.
If however you cannot find your database, it could mean that it is either not located in the default file, or it has been deleted. Either way, this would not be something that ClinicOffice would have the ability to do without the user bypassing several warning messages, so hopefully, it’s just the case that it needs re-adding to the list.
Please let us know how you get on!April 2, 2019 at 12:37 am #37284coolumchiropracticParticipant
Thanks Joshua, that worked and was easy to do. CO must have lost the pathway somehow.
All good now, thanks again.
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