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  • #40687
    leixlipphysio
    Participant

      Hi,

      I went to open clinic office to access some records and got a failed to initialize error as the computer failed to generate a valid ID.

      restarted/ rebooted / reintsalled and I’m still getting that.
      Since last opening I did upgrade to Win10 Pro from Home.

      How do I get passed it.

      Thanks
      Colin Lloyd

      #40688
      William
      Keymaster

        Hi Colin

        Thank you for the post and apologies for the delay in replying. This sounds like there is an issue with that machine’s ‘Windows Management Information’. Below is an FAQ that covers this topic.

        https://pioneersoftware.co.uk/forums/topic/faq-207-invalid-computer-id-generated

        When you run through this, you may find that the WMI Control Properties appear okay, but we recommend that you still follow the steps at the bottom of the article. All being well, this should fix this problem.

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