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Hi, something i’ve had queried by all of my Physios recently is how come they can no longer copy and paste certain elements when writing information in patient notes any more? it suddenly stopped a few weeks ago now, and is it likely to come back please?
Secondly, I thought you could link your CO to be able to send out text messages, have I made that up? or has that disappeared?
Thanks.
Hello, thanks for the questions. The ability to copy and paste has not been removed from the clinical notes and should still be possible. The first thing to check is if you can copy and paste in any other area of the software. For example, can you copy and paste from the appointment or patient record? If you cannot, it would suggest that your remote desktop connection is not allowing your clipboard to be shared with the remote server PC on which ClinicOffice is sitting.
The link below will assist with this. If you get stuck then please feel free to give our support team a call on 01205 205500 and dial 2 for support and we can investigate this further.
How to Enable Clipboard in Remote Desktop
As mentioned though, the ability to copy and paste is still there so something else must be preventing it.
With regards to your second question, you certainly can still send out SMS messages. To enable this, go to the View menu > Program Settings > Global Settings > Setup SMS Account. From here you can enable the SMS service. You can also click the link on the same page to buy SMS credits from us.
For more information on how to use the text service within ClinicOffice, please see the sections “Sending SMS Messages” (for setup and sending manual messages) and “Patient Contact Centre” (for automated messages) in the ClinicOffice User Guide.
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