importing pictures

Hi,
I’m having trouble importing pictures taken with my camera into the patient documents, every time I import a client photo and save it to the database or save as a shortcut I find that it can not be re-opened. I am downloading the photos from the camera using windows and they are stored in windows gallery, I then try and import them but am unable to open them after I have done this. I have managed to store a few in the patient documents but this has only been a few of many.

Thanks