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  • #31383

    When a new client that is a minor, the automatic appointment reminder text notification needs to go to the Responsible Party (or Family head).

    Does the system do this automatically – or does something need to be set up?

    Many thanks in advance


    Hi there.
    Thanks for the question. I have moved this topic from the XP forum to the v4/v5 forum.

    There is no way at present to force ClinicOffice to contact the responsible party from the Automatic reminders. The Contact Center finds the information from the Patient’s contact details.

    As a work-around, you could change the Contact details of a minor, for example, to be the same as the Responsible party and the message would be sent to the correct person.


    Hi Daniel

    Many thanks for that. Yes at the moment that is what I have done.

    Thanks again

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