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  • #31383

    When a new client that is a minor, the automatic appointment reminder text notification needs to go to the Responsible Party (or Family head).

    Does the system do this automatically – or does something need to be set up?

    Many thanks in advance
    Charlotte

    #33156

    Hi there.
    Thanks for the question. I have moved this topic from the XP forum to the v4/v5 forum.

    There is no way at present to force ClinicOffice to contact the responsible party from the Automatic reminders. The Contact Center finds the information from the Patient’s contact details.

    As a work-around, you could change the Contact details of a minor, for example, to be the same as the Responsible party and the message would be sent to the correct person.

    #33157

    Hi Daniel

    Many thanks for that. Yes at the moment that is what I have done.

    Thanks again
    Charlotte

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