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  • #31514
    gdosteopathy
    Participant

    Hi have a new clinic PC.

    I’ve moved the licences over to the new machine.
    I’ve backed up the database and restored it on the new machine.
    The operating system and other software on the new machine is all working fine and are the same as prevous system.

    All aspects of ClinicOffice seem to be working fine apart from the “Clients Notes” screen.

    I can view reports, add patients, access the diary, view the patient record screen, view clinical summaries etc… but if I click on “client notes” from the patient record screen or click on “Add session notes” from the diary the system crashes and becomes frozen???? I need this sorted ASAP.

    Things I’ve tried
    Deleting ClinicOfffice and re-installing the software and re-restoring the database
    Restoring the database to a new data file,
    Restoring the database to the existing database
    Check and repair tool, no errors/issues found.

    System
    Intel i3 processor dual core
    4GB RAM
    1TB HDD
    Windows 7 64bit Professional

    #33494

    Hi there,

    Please run the 1082 update again and this will resolve the issue –

    http://pioneersoftware.co.uk/files/cov5/update_v5_1082.exe

    Re-installing wouldn’t resolve the issue however, this update file will resolve the issue.

    Thanks!

    #33495
    gdosteopathy
    Participant

    THANK YOU

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