database restore

[siking]

Does anyone know where the offline backups are held (what hosting company they are with) so that we might restore our database after hours?

Thanks
Simon King

[Support]

Hi Simon,

When you signed up for the Backup Service, you should have been emailed full details about how to access your data. The URL to use is :-
http://pioneersoftware.backupaccount.com

Please follow the above link, then simply enter your USERNAME and PASSWORD (which were emailed to you previously) to log on to your backup account. From there you can access (and restore) your backup files.

If you need any further assistance, please contact our Helpdesk and we’ll be happy to assist.

[Author]

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