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  • #30942
    Support
    Keymaster

      The first thing is DON’T PANIC! ClinicOffice doesn’t actually delete patient, contact or staff records. It simply puts them in the ‘recycle bin’.

      Here’s what to do…

      1. Click on the Recycle Bin icon on the Home ribbon bar
      2. If no records appear, simply press the F7 button to show all deleted records
      3. Locate the patient/contact/staff record which you deleted and right-click on the record and click Undelete Record. ClinicOffice will now confirm that it has undeleted the record for you.
      4. Now go back to the patient/contact/staff database screen and click Refresh and you should now see the previously deleted record has been restored!

      Please note that this DOES NOT apply to invoices/payments/session notes etc. When these other types of record are deleted, they are physically removed from the database.

      As always, we recommend that you implement a good regular backup strategy which always gives you the option of restoring from a backup if you need to.

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