FAQ 407: How to Exclude ClinicOffice from AntiVirus Software

[Support]

Occasionally we have experienced some anti-virus programs wrongly reporting some ClinicOffice as files as being “infected” or “potentially dangerous”.

This is called a false-positive. Typically the anti-virus software will then quarantine the files which stops ClinicOffice from working.

Even if you haven’t experienced false-positives with your anti-virus software, we still recommend that your EXCLUDE both ClinicOffice itself and your database from being repeatedly scanned as it will adversely affect performance.

Q. What folders should be excluded?

FIRSTLY, you should exclude your database folder(s) from being scanned.

For the Startup or Professional Editions this will typically be something like :-

C:COv5_DataMy_Clinic
(or you could just exclude the entire "C:COv5_Data" folder and all sub-folders)

For the Server Edition the database will usually be in :-

C:PGSQL
(although it may be in "D:PGSQL" or "E:PGSQL" depending on where it was installed)

SECONDLY (for all Editions) you should exclude the ClinicOffice “PROGRAM FILES” folder. Typically :-

C:\Program Files\Pioneer Software\ClinicOffice v5
- or -
C:\Program Files (x86)\Pioneer Software\ClinicOffice v5

Q. Where can I find more information on how to exclude folders?

As there are dozens of different Anti-Virus programs which are all diverse (even different versions of the same software differ!), we’re not able to provide instructions for every version of every program.

Please refer to the documentation which came with your particular Anti-Virus program to see how to create the above exclusions… or you can always try Google! For example :-

Google: Norton 360 exclude folders from scan
Google: AVG exclude folders from scan
Google: McAfee exclude folders from scan
Google: BitDefender exclude folders from scan
… and so on. 🙂

If you have any questions about the above, please reply to this post and give us as much information as possible and our support team will be happy to help. Alternatively, if you’re on the ClinicOffice Support Plan, please feel free to contact our helpdesk directly.

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