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    Support
    Keymaster

    When using Windows Vista, 7 or 8 (and possibly 10 also – TBC), there is a known issue which can cause Remote Desktop (or RemoteApp) connections to drop suddenly.

    The problem is caused by something called Windows AutoTuning where Windows tries to “tune” your internet connection to make it faster, but for many people it makes also makes the connection unstable.

    If you are experiencing intermittent connectivity drops when using the ClinicOffice Hosted Edition, please follow these instructions :-

    [1] Click your START MENU
    [2] Type the word “command” into the start menu SEARCH box
    [3] This should locate the “Command Prompt” program in the START MENU
    [4] RIGHT-click on the “Command Prompt” program and select “Run as Administrator”

    [5] This will now bring up an “Administrator Command Prompt” window. Type the following command exactly as it appears below and then press the ENTER key…

    NETSH INTERFACE TCP SET HEURISTICS DISABLED

    …and then type this command and press the ENTER key…

    NETSH INTERFACE TCP SET GLOBAL AUTOTUNINGLEVEL=DISABLED

    [6] Finally, restart your computer.

    In many cases, this will resolve “connection dropping” issues.

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