Viewing 15 posts - 1 through 15 (of 18 total)
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  • #31016

    As we are a multi disciplinary clinic, we need to have open three different databases at once on the main computer screen – minimised at least to be able to access each one when needed.

    #32289
    Support
    Keymaster

    Hi Dee – ClinicOffice allows you to have multiple ‘clinics’ in one database which means that you won’t have to keep logging off in order to switch to a different clinic.

    #32290

    We do not want our databases to mix as we are three different disciplines, which is why we have set up three separate databases.
    We need to have all three open and minimised at the bottom of the screen so that we can update appts and payments without having to log off and on each time.
    Your previous reply spoke about three clinics in one database, but we need three SEPARATE databases in one. Please advise again. 😕

    #32291
    Support
    Keymaster

    >> We do not want our databases to mix as we are three different disciplines,
    >> which is why we have set up three separate databases

    Records belonging to different clinics in the same database do not ‘mix’ and the diaries/patients/finances and reports are all separated by the clinic to which they belong.

    >> We need to have all three open and minimised at the bottom of
    >> the screen so that we can update appts and payments without
    >> having to log off and on each time

    It is not possible to have more than one instance of the application running at the same time.

    #32292

    Thanks for the help

    #32293

    We have now managed to set up the three clinics in the one database, but for some reason one of the clinics is recording the code numbers separately, but they do not show up against the patient in the code column. The other clinic coding keeps joining the primary clinic and we cannot see what we have done wrong in entering the new clinics.

    #32294
    Support
    Keymaster

    Click the VIEW tab, then CLINICOFFICE SETTINGS, then go to CLINIC SETTINGS.

    From this screen you can set the Patient Code numbering and the Finanacial Code numbering (e.g. Invoice numbers).

    #32295

    Yes we did exactly that with the extra 2 clinics all starting at 1 and clinics with differing 3 letters to designate them

    #32296
    Support
    Keymaster

    Patient codes are generated by taking the previous highest code for the clinic, and adding one.

    If one of the clinics seems to be giving very hugh numbers to new patients, then most likely one or more patients in your database belonging to that clinic, have a high code.

    Simply locate the patient(s) whose code numbers are high and adjust them manually. ClinicOffice will then continue the numbering appropriately.

    #32297

    We have three clinics.
    Main clinic code TLC practitioner Dee – patient codes and financial codes beginning at 1.
    2nd clinic – clinic code is DGF and practitioner Dympna – patient codes and financial codes beginning at 1.
    3rd clinic – clinic code INC and practitioiner Jill – patient codes and financial codes beginning at 1.
    ALL 3 CLINICS patient codes and financial codes SET TO BEGIN AT 1.
    Data base settings – allocate unique patient and financial codes ticked.
    Auto allocate patient codes ticked.
    When we go into patient search, show all records, main database TLC 600 odd (original database entered).
    2nd clinic DGF patients are entering into TLC clinic or blank in the code list.
    The 2nd clinic is recording under ‘practitioner’ with no name and it is in this clinic that the databases are mixing.
    3rd clinic INC patients are not coding at all and entering the 2nd database.
    Databases are mixing– how do we solve this?

    #32298
    Support
    Keymaster

    The active clinic is indicated in the “Active Clinic” drop down at the bottom of the main window.

    When you add a new patient, ClinicOffice will assign them to the currently selected active clinic. If a patient has been incorrectly assigned, then you’ll need to manually change the clinic that a patient is assigned to from the Patient Editor (i.e. double-click on the patient to show the Patient Editor, locate the “Clinic” field, change it accordingly and click Save & Close).

    >> Databases are mixing- how do we solve this?

    I presume you mean that patients from different clinics are appearing on the Patient List? If this is the case, then on the main Patients screen, click the GRID OPTIONS (top right) and make sure “Search All Clinics” is not ticked.

    Then select the appropriate Active Clinic from the bottom of the screen. ClinicOffice will now only show patients belonging to the active clinic.

    #32299

    Aha, WE HAVE LIFT-OFF!!!!
    Thank you very much, we have understood =D>

    #32300

    Still having trouble with the coding for the 3 data bases.
    1st database TLC – no problem.
    2nd database INC – we have tried :
    Active Clinic correct with INC, when entering new patient, under medical screen, we check that INC is the active clinic, & practitioner is correct. When we enter code, it follows on from the numbering in TLC database?????? What are we doing wrong? ](*,)

    #32301
    Support
    Keymaster

    Did you check the CLINIC field for the new patient? Please make sure the clinic field is set correctly before generating the code.

    #32302

    Thank you
    Yes we did make sure the clinic field is set correctly *before* generating the code
    The new patient is entering under the right database but the numbers are consecutive including all three clinics instead of starting at 1 for each clinic. Or perhaps I have misunderstood I thought that you could have the same code no eg 127 in each clinic ?
    Dee

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