Viewing 15 posts - 1 through 15 (of 15 total)
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  • #31538

    scaramanga
    Participant

    Hi there,

    For some reason I can’t save our clinic address under ‘Edit the Clinic Address’ in settings, so all reports are printed with System.Byte[] in the top left.

    When I edit the address and save and close, upon reopening the option to check it the form is blank and the save option greyed out again. This is even after exiting the settings box.

    It seems that this is because when settings opens again it selects a crossed-out ‘not assigned’ option from the ‘clinics in database’ list on the left. Selecting our actual clinic from this list gives then you the option to save and close again, but the form is still blank.

    We are on CO v.4

    Any help appreciated – at the moment we have to print on headed paper then scan back in to send receipts out!

    Thanks.

    #33546

    Hi Scaramanga,

    Thanks for the post.

    If you try re-install the 1079 update, it may fix the problem. Click this link to do so;
    http://pioneersoftware.co.uk/files/cov4/update_v4_1079.exe

    As you are doing that, I will do some testing back here and see if I find anything.

    Thanks again!

    #33547

    scaramanga
    Participant

    Hi Matt,

    Thanks for the reply. We are already on build 1079 but when I tried to re-run the update as suggested I got a Runtime Error.

    We’ve had Clinic Office for many years and I’ve only just realised that having our details on receipts was possible – I always thought the System.Byte [] was normal!

    Not sure why it has never worked for us 🙁

    Anyway, hopefully there’s a fix.

    Thanks.

    #33548

    Hi Scaramanga,

    You could try a CHECK & REPAIR on the database unless you have done one recently? It could be that a column or table in the database has become corrupt for some unknown reason.

    To perform a check and repair you need to make sure that everyone is logged off ClinicOffice. Then go to TOOLS and click CHECK & REPAIR.

    The time this takes to complete all depends on the size of your database.

    If this doesn’t work, please let me know and we will take it from there.

    Thanks again

    #33549

    scaramanga
    Participant

    Hi Matt,

    Just to let you know I have just done the check and repair. The log found no problems but the issue persists..

    Thanks.

    #33550

    Hi Scaramanga,

    Thanks for letting me know.

    I have been going through the forum and noticed someone having a similar issue on the same version of ClinicOffice. I gave them the 1079 FULL setup file to re-install ClinicOffice and they said it worked.

    Please click this link to download the FULL setup file of ClinicOffice v4 1079 –
    http://pioneersoftware.co.uk/files/cov4/cov4_setup_1079.exe

    When re-installing, please make sure that you select the correct desktop icon. You need the PROFESSIONAL one.

    #33551

    scaramanga
    Participant

    OK, will do. I’ll let you know how I get on – it may be a couple of days before I can get access to run the install.

    Thanks

    #33552

    scaramanga
    Participant

    Hi Mat,

    I uninstalled CO4, then re-installed using the download from the link you gave but still no joy.

    When I installed, our database was already visible. Does that mean I didn’t fully uninstall somehow? Not sure if that would make any difference.

    Thanks,

    T

    #33553

    Hi there,

    It sounds like you did everything fine.

    The next thing would be for you to upload a copy of your database to our server so we can do some testing back here.

    Please click this link for instructions on how to do this. –
    https://pioneersoftware.co.uk/forums/topic/faq-301-how-do-i-upload-my-database-to-your-ftp-server

    Thanks again!

    #33554

    scaramanga
    Participant

    Hi Mat,

    Database uploaded. Let me know how you get on!

    Thanks,

    Toby

    #33555

    Hi Toby,

    Thanks for that. I had a look and I’ve managed to get it working. I have managed to open both the PAYMENT RECEIPT template and a 6 MONTH RECALL letter template and the Clinic Address appeared fine.

    I updated your database to 1082 so can I ask that you try that by clicking this link –
    http://pioneersoftware.co.uk/files/cov4/update_v4_1082.exe

    Please make sure that no one else is logged on when you are installing it.

    Hopefully this will solve the issue, if you could let me know I would appreciate it.

    Thanks.

    #33556

    scaramanga
    Participant

    Thanks Mat,

    I will do it tomorrow and let you know.

    When I install, can I just use a backup created here or do you need to return the version you worked on?

    Toby

    #33557

    Hi Toby,

    The backup you provided was just a copy so run that update and log into the database as you would normally.

    Thanks!

    #33558

    scaramanga
    Participant

    The update worked!

    Thanks Mat! 😀

    #33559

    Hi there,

    Glad it worked!!

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