Problem saving clinic address to be used in reports

[scaramanga]

Hi there,

For some reason I can’t save our clinic address under ‘Edit the Clinic Address’ in settings, so all reports are printed with System.Byte[] in the top left.

When I edit the address and save and close, upon reopening the option to check it the form is blank and the save option greyed out again. This is even after exiting the settings box.

It seems that this is because when settings opens again it selects a crossed-out ‘not assigned’ option from the ‘clinics in database’ list on the left. Selecting our actual clinic from this list gives then you the option to save and close again, but the form is still blank.

We are on CO v.4

Any help appreciated – at the moment we have to print on headed paper then scan back in to send receipts out!

Thanks.

[Mat Larkin]

Hi Scaramanga,

Thanks for the post.

If you try re-install the 1079 update, it may fix the problem. Click this link to do so;
https://pioneersoftware.co.uk/files/cov4/update_v4_1079.exe

As you are doing that, I will do some testing back here and see if I find anything.

Thanks again!

[scaramanga]

Hi Matt,

Thanks for the reply. We are already on build 1079 but when I tried to re-run the update as suggested I got a Runtime Error.

We’ve had Clinic Office for many years and I’ve only just realised that having our details on receipts was possible – I always thought the System.Byte [] was normal!

Not sure why it has never worked for us 🙁

Anyway, hopefully there’s a fix.

Thanks.

[Mat Larkin]

Hi Scaramanga,

You could try a CHECK & REPAIR on the database unless you have done one recently? It could be that a column or table in the database has become corrupt for some unknown reason.

To perform a check and repair you need to make sure that everyone is logged off ClinicOffice. Then go to TOOLS and click CHECK & REPAIR.

The time this takes to complete all depends on the size of your database.

If this doesn’t work, please let me know and we will take it from there.

Thanks again

[scaramanga]

Hi Matt,

Just to let you know I have just done the check and repair. The log found no problems but the issue persists..

Thanks.

[Mat Larkin]

Hi Scaramanga,

Thanks for letting me know.

I have been going through the forum and noticed someone having a similar issue on the same version of ClinicOffice. I gave them the 1079 FULL setup file to re-install ClinicOffice and they said it worked.

Please click this link to download the FULL setup file of ClinicOffice v4 1079 –

When re-installing, please make sure that you select the correct desktop icon. You need the PROFESSIONAL one.

[scaramanga]

OK, will do. I’ll let you know how I get on – it may be a couple of days before I can get access to run the install.

Thanks

[scaramanga]

Hi Mat,

I uninstalled CO4, then re-installed using the download from the link you gave but still no joy.

When I installed, our database was already visible. Does that mean I didn’t fully uninstall somehow? Not sure if that would make any difference.

Thanks,

T

[Mat Larkin]

Hi there,

It sounds like you did everything fine.

The next thing would be for you to upload a copy of your database to our server so we can do some testing back here.

Please click this link for instructions on how to do this. –
https://pioneersoftware.co.uk/forums/topic/faq-301-how-do-i-upload-my-database-to-your-ftp-server

Thanks again!

[scaramanga]

Hi Mat,

Database uploaded. Let me know how you get on!

Thanks,

Toby

[Mat Larkin]

Hi Toby,

Thanks for that. I had a look and I’ve managed to get it working. I have managed to open both the PAYMENT RECEIPT template and a 6 MONTH RECALL letter template and the Clinic Address appeared fine.

I updated your database to 1082 so can I ask that you try that by clicking this link –
https://pioneersoftware.co.uk/files/cov4/update_v4_1082.exe

Please make sure that no one else is logged on when you are installing it.

Hopefully this will solve the issue, if you could let me know I would appreciate it.

Thanks.

[scaramanga]

Thanks Mat,

I will do it tomorrow and let you know.

When I install, can I just use a backup created here or do you need to return the version you worked on?

Toby

[Mat Larkin]

Hi Toby,

The backup you provided was just a copy so run that update and log into the database as you would normally.

Thanks!

[scaramanga]

The update worked!

Thanks Mat! 😀

[Mat Larkin]

Hi there,

Glad it worked!!

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