problems with appointmentreminder and sms

[clinicoffice_user]

Hi PioneerSupport,

recently my patients are reporting me, that they do not receive any appointment-reminders by SMS/textmessage anymore ( set up by a rule in the contact center).
– clinicoffice shows a symbol, that the reminder has been sent.
– when I do sent a TEXT message from the menu in the patient record, the patient DOES receive the message immediately.

Can you please help me here ?

thanks and regards,

Maarten

[Author]

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