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  • #30763

    How do I go back and correct payment entered wrongly? I get an error message saying I cannot delete an invoice that has been paid, but what if I did that by mistake, and it was not really paid, how do I undo that?

    #31779

    Support
    Keymaster

    You can either :-

    [1] Go to the home page, click Finances | Payments and double click on a payment
    [2] Go to the Patient Editor, Account Balance screen and double click on a payment
    [3] Click the ‘payment status’ label on the invoice editor (which says “This invoice has been paid in full”) and then click the payment you wish to amend

    Any of the above will bring the up the payment editor, from where you can delete or edit a payment.

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