Waiting Times

[longbo]

BUPA are asking what our waiting times are.

Does Clinic Office log the date & time an appintment is made and if so is it possible to generate a report of waiting times from this? If not, could the date & time be logged please?

Regards

[Support]

Hi John,

Yes if you look at the Appointment Editor you will see at the bottom of the screen that ClinicOffice logs the date/time that a record was created and also when it was last updated.

Also, if you go the Diary screen and then click Switch to Grid View (top right) then you can customize the grid view to include the Created On date field.

Please let us know if this is sufficient for your requirements?

(If you require a custom report to specifically analyze the differences between appointment start dates and creation dates then we are happy to do that for you but there will be a small charge for designing the custom report – please contact our helpdesk for more information).

[longbo]

Hi

I e-mailed the support desk on this, but haven’t had a reply. Can you advise the cost of producing such a report, please?

[Support]

[Reply was sent via email]

[Author]

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