Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #31041

    Hi,
    Every time I shut Clinic Office down it asks me if I want to back up, whenever I agree to this it seems to back up somewhere that I can not then open later on, I don’t get a choice of back up location so I don’t get to choose where to back up to. I have also tried to back up on to an external hard drive but it doesn’t seem to do this either, all that gets saved is the shortcut icon.

    #32359

    Support
    Keymaster

    Please refer to the Backing up and Restoring your Database section of your User Guide which gives a step-by-step guide on how to backup your database. At the time of writing this is on pages 157-159.

    #32360

    Hi
    I’ve read the manual and tried to follow the instructions however when i back up and then try to re-open the saved file I get a message telling me that windows can not find the programme that created the file???

    #32361

    William
    Keymaster

    Hi Helen

    The backup file can only be read by ClinicOffice v4, so you need to restore from within ClinicOffice. The user guide explains how restore a database under the same section Backing up and Restoring your Database.

    Doing it this way also means that your clinical information is always encrypted. Hope this helps.

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.