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  • #37759
    thetaposit
    Participant

    cannot open clinic office – immediate error – and cannot find the database to open

    error is:

    an unexpected error has occurred

    system.runtime.interopservices.come

    The specified service does not exist

     

    #37762
    Joshua Barrs
    Keymaster

    Hi theaposit,

    We are sorry to hear that you are having problems. It sounds as though your installation of ClinicOffice could have become corrupt. Sometimes this can happen with antivirus programs, or hard drive clean-up programs.

    We would recommend uninstalling ClinicOffice completely, and then reinstalling. You can do this via this link:-

    None of your ClinicOffice data will be removed during this process.

    #37764
    thetaposit
    Participant

    ok yes did that yesterday and it works well.  but will need the software licence key pls

    #37770
    William
    Keymaster

    Hi thetaposit

    We have realised that you are running version 4 of ClinicOffice and this is why it is asking for a new license key because the above link given is for version 5 of our software. Please use this next link to fix the version 4 of the software and makes sure you run version 4 and not version 5.

    https://pioneersoftware.co.uk/files/cov4/cov4_setup.exe

    If after running ClinicOffice v4 it is still asking for a license then you will need to reset the license to make it available before you can license it again.

    https://pioneersoftware.co.uk/forums/topic/faq-202-how-can-i-manage-my-clinicoffice-licenses

    If you require your license information please email us on support@pioneersoftware.co.uk and we can send this through to you.

     

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