Clinic Office v4 – Incorrect Password

[PhilDarnell]

Hi

We have just installed Clinic Office v4 on a new laptop, it has allowed us to update this to v 1079, which I can see on the website is the latest version to download, but on our server and the other installs it is running v 1085.

When trying to login on the new laptop we get incorrect password, how do we download the version that is on the other PCs?

[Joshua Barrs]

Hi Phil,

Thanks for your post.

This link to our website contains the 1079 update for ClinicOffice V4.
https://pioneersoftware.co.uk/co-updates

This should resolve the password issues that you are having, but if not then please feel free to get back in touch. It’s always good habit to update your server PC (ClinicOffice database) first for this reason.

[PhilDarnell]

Hi

The issue is that the server is running v 1085, the PC I have installed clinic office on will only upgrade to v 1079. So to me that looks like the server is running a new version? How do I get my new PC on the same version as my server?

[Joshua Barrs]

Hi Phil,

Your laptop should have picked up the update as soon as ClinicOffice launched. This link however is the one you need for 1085:- https://pioneersoftware.co.uk/files/cov4/update_v4_1085.exe

You should be able to log on as soon as the database versions match up.

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