Contact centre – new patient rule

[dhclinic]

I want to set up a rule based on if a new patient has an appointment today. At the moment I do this by havign different appt types and selecting these – is there a way I can find a new patient with an appointment today easier?

[Support]

Hi – thanks for your post. I’m afraid that I’m not too sure I understand what you’re trying to achieve by doing this in the Contact Centre.

I notice that you have a Support Plan with us – could you perhaps call our helpdesk when you have 5 minutes to spare and then one of our support team can talk through the options with you?

Many thanks!

[Author]

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