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  • #31677

    I store child clients parents names and mobiles in customised fields which seemed to have been deleted when I updated to the latest version. Is there any way of getting these back please?


    Hi Resilience

    Sorry to hear about the issues you have experienced. From what you have explained the good news is that your data has not been lost. The problem is that your fields have been moved into the hidden items. To retrieve them please follow the steps below.

    1) Open any patient’s record, but make sure that only one patient record is open
    2) Click the Design tab (towards the top left of this record)
    3) Click Enter Design Mode

    [A floating customisation window will appear and in this window will be your missing fields]

    4) Drag and drop these fields into the previous locations you had them in
    5) Click the Save Design button once finished

    After following the above, these fields will be present for all other records.

    As mentioned your previous data will still be present. It was merely that the layout for those fields had been lost. The reason for this is that in earlier builds of ClinicOffice incorrectly allowed for lower and upper case in the field names (this is not the same as the “Display Name” that you see on the record). In the latter builds, ClinicOffice prevented this but the recent update fixed pre-existing fields as well. Unfortunately, it does seem that for some it moves them into the Hidden fields section because the layout no longer recognises them.

    Please let us know if you need anything clarifying from the above.


    Many thanks. Your suggestion has fixed the problem.

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