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  • #31571

    When I install v4 client software server edition I am prompted to update when I connect to database. The update downloads and try to install but comes back with bad installation file error. Have unininstalled and reinstalled but no difference, have got alternative setup file and same error. Any ideas? Thanks

    #33624

    Hi there Norsevale,

    Thanks for your post.

    I haven’t heard anything like this happen, certainly not recently anyway.

    Can you tell me what version you are currently running?

    Thanks!

    #33625

    Support
    Keymaster

    The cause is most likely your anti-virus program detecting a file it doesn’t like and then quarantining that file during the installation process, which in turn causes the installer to report a “corruption” issue.

    Please try disabling your anti-virus before installing the update and it will most likely be fine.

    Please also see this FAQ on how to configure your anti-virus software correctly :-
    https://pioneersoftware.co.uk/forums/topic/faq-407-how-to-exclude-clinicoffice-from-antivirus-software?view=allviewtopic.php?f=12&t=762

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