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  • #31649


    The past few days I keep getting this error appearing on the screen continually

    I have tried doing a check and repair but that found no erros and this error message still appears

    Any ideas?


    Hi jackinthebox

    This message can appear if another process is either trying to access ClinicOffice’s database files or another process is trying to access the same port as its database engine. Another issue could just be that there is a configuration issue within the database.

    The steps below should help to resolve the issue. Before proceeding, please make sure no one is logged into ClinicOffice.

    1) Click the Windows Start button
    2) In the Start Search box, type “services.msc” (without quotes) and press Enter
    3) Locate the process called “ClinicOffice EDB Server
    4) Right click on it and select Stop
    5) Close down the Service window
    6) Click the Windows Start button again
    7) Type in the Search box, “cmd” (without quotes)
    8) Right click on the top option “Command Prompt” and select Run as Administrator
    9) Click Yes to the next promt
    10) Type into the Command Prompt window: SC DELETE EDBSrvr
    11) Press the Enter key on your keyboard
    12) Run ClinicOffice and Click OK to the next message

    This should recreate the database engine service and all being well resolve the process error.

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