Viewing 4 posts - 1 through 4 (of 4 total)
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  • #31471
    roelofwielinga
    Participant

    Hi,
    Suddenly there is one email coloured between all my other emails in my inbox. This disappears when I open it. First it was orange, then it was green. Does this relate to something?

    #33379
    Support
    Keymaster

    Hi Roelof,

    I’m sorry – we don’t really understand what you’re refering to. Please can you post a screenshot to help us to understand?

    Many thanks.

    #33380
    roelofwielinga
    Participant

    First attachment is from my inbox, second attachment is from my outbox. Please note that the conversation marked in green is from and to the same person.

    [attachment=0:1ddjmd1y]Green email outbox.PNG[/attachment:1ddjmd1y]

    #33381
    Support
    Keymaster

    Thanks for explaining further.

    It looks like you have ticked the “Show status colours” on the EMAIL SETTINGS panel. This highlights emails based on the senders PATIENT STATUS.

    To see your patient status colours, click VIEW | TYPES AND CATEGORIES | PATIENT STATUSES.

    To turn this feature off, untick the “Show status colours” on the EMAIL SETTINGS panel.

Viewing 4 posts - 1 through 4 (of 4 total)
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