Viewing 15 posts - 1 through 15 (of 21 total)
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  • #31420

    eniola231
    Participant

    I have been experiencing an error code #601 on my software every time I sign in to my account, the message reads “Database inconsistency has been detected in the ’email log’ table………do you want to run database check & repair now? Recommend “
    Whenever I tick yes, it signs me completely out of the software, if I tick (no) the error message re-occur in less than a minute. I tried to perform a check& repair from the manage database platform, it also did not solve the problem.
    What can I do to resolve this problem?

    #33243

    eniola231
    Participant

    I am getting an error 601 and unfortunately it doesn’t even proceed to the check and repair log.

    #33244

    Support
    Keymaster

    >> it doesn’t even proceed to the check and repair log

    Please explain in full detail what steps you are taking and what happens. For example, have you clicked on MANAGE DATABASES? Does that come up with the Manage Databases window? If not what happens? If it does, have you right clicked and selected “Check and Repair”? What happens then?

    Please give us a full and detailed description and then we’ll look into it for you – thanks.

    #33245

    eniola231
    Participant

    Okay, at the log on screen I click on manage database, (2) I click on check & repair database, a status bar appears in percentage, at the end of the check and repair an error message #601 pops up, stating that their is a database inconsistency in the e-mail table (3) Thereafter, the recommendation is that I run a database check and repair, I then click yes, another status bar appears counting in percentages.
    At the end of the whole process, it does not provide me with the log report.
    When I sign into my database, the error message pops out again, If I click yes this time around it signs me back to the log on screen, with another error message popping up.
    When I click yes this, it closes the clinic office completely with the error message appearing the third time. when I click yes, it disappears and nothing happens. Then I have to launch the application again from my desktop and repeat the whole process all over again. 😥

    #33246

    eniola231
    Participant

    Please find attached a screenshot of my dilemma. I hope it explains my situation
    [attachment=2:3fbfk7zz]screenshort1.png[/attachment:3fbfk7zz][attachment=1:3fbfk7zz]screenshort2.png[/attachment:3fbfk7zz][attachment=0:3fbfk7zz]screenshort3.png[/attachment:3fbfk7zz]

    #33247

    Support
    Keymaster

    Please take a backup of your database and then upload to our servers following these instructions :-
    https://pioneersoftware.co.uk/forums/topic/faq-301-how-do-i-upload-my-database-to-your-ftp-server?view=all

    We will then take a look at your database to see what the problem is.

    #33248

    eniola231
    Participant

    Done, a backup copy has just been uploaded to your server

    #33249

    Support
    Keymaster

    Hi – I’m afraid that we’re unable to open the backup file as the upload appears to be corrupt. Most likely the upload failed part way through.

    Please can you try again and also, please let us know the size of the file you are uploading – thanks.

    #33250

    eniola231
    Participant

    [attachment=0:3hcf8tee]ftp server.png[/attachment:3hcf8tee]Hello,
    indly find a screenshot of message received fter several attempt to connect to your FTP server as instructed.

    #33251

    Support
    Keymaster

    This would seem to indicate that you’re having problems connecting to our FTP server. I can see that our server is up and running fine, and that your connection dropped out after uploading 17MB this time. Another customer successfully uploaded a 600MB file on the same night, so there’s no problem at our end.

    I would suggest installing 7zip on your computer (http://www.7-zip.org) and then using it to SPLIT your backup file into smaller files – perhaps 10MB each and then uploading each of them in turn. This means that if your connection drops out you don’t have to start again, you just have to re-upload the file that failed. Here are some instructions on how to use 7zip to split a file :-
    http://www.newsgroupreviews.com/guides/7-zip-split-archive.html

    #33252

    eniola231
    Participant

    Done, 7zip installed, my database has been uploaded in fragment on your server, making a total of 103MB

    #33253

    Support
    Keymaster

    Thank you – we have received the files, however you appear to have password protected the zip file and we are unable to open it. Please let us know what the password is.

    #33254

    eniola231
    Participant

    Hello, please find below my password

    babatunde

    #33255

    Support
    Keymaster

    7zip reports that is the “wrong password” – please note that we were requesting the password you used to encrypt the 7zip file (presuming you did?) rather than your ClinicOffice password.

    If you didn’t encrypt the 7zip file, then it means it is corrupt. If that is the case, I wonder if you perhaps have a physical problem on your hard disk which is leading to file corruption?

    Please advise if you used a password to encrypt the 7zip file and if so, what it is – thanks.

    #33256

    eniola231
    Participant

    Am afraid I did not encrypt 7z file, The original file was protected with the password ”babatunde” before I splited it into different fragments with 7z.

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