February 28, 2018 at 11:11 am #31669Joshua BarrsKeymaster
In our latest 1094 update, we have introduced a standalone ClinicOffice SMS service. We felt that to bring everything under one umbrella would better equip us to support our customers, rather than relying on third party integration for SMS reminders. This update also allows for replies to messages inside ClinicOffice, just making things easier for everyone.
**If you still have credits remaining on your TextAnywhere account for our old SMS system, then you can continue to use these until they run out, then switch to our new service when you are ready.**
To start using this service, you will need to enable it by going to the VIEW tab, then PROGRAM SETTINGS then GLOBAL SETTINGS and click the option to set up SMS account.
You will then see the following screen:
The option to ENABLE SMS messaging needs to be ticked, then it’s always a good idea to press the Test Connection button. You can then use our Client Portal link to purchase credits. If you don’t know your customer details, then you can contact us for them.
In the update, the contact centre has been moved to the patient drop-down menu:
There is also a new SMS centre feature that allows you to view messages in real time, along with conversation strings and to receive replies. This can be seen below:
If you have any questions regarding this new SMS integration, then please feel free to reply to this post.July 19, 2022 at 3:37 pm #38966Joshua BarrsKeymaster
In the unlikely event that you select the option to change over from TextAnywhere to our service by accident, or you change your mind, then you’ll need to follow the steps below to reverse the process.
From within ClinicOffice, click on the TOOLS tab on the top left of the screen, then click on ‘Adavanced DB Operation’.
In the window that appears, clear out any text, then copy/paste the following.
delete from setting where section=’PioneerSMS’
This will revert your database back to TextAnywhere.
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