Incorrect Patient Account Balance

[clinicoffice_user]

Hello there,

I’m hoping you can help.

For some odd reason (and it’s been driving me mad for quite a while now), one particular patient record (always the same one) constantly shows up as being in debt of either (it seems to vary) £34 or £40 after each time I create an invoice and take a payment for that invoice.

The curious thing is that when I go into that patient’s “Finances” screen… all is fine and in balance… ie at £0.00. Also, the little “£” icon against the patient’s name in the diary always shows up in red.

I have tried manipulating things in various ways (eg cancelling, creating credit etc etc etc) and still the same scenario exists. What could be wrong?

Regards

Daniel Iannarelli

[Author]

Posts