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  • #30837

    siking
    Participant

    I can’t seem to produce a letter to my contacts. The standard letters use PatientFOrmalname and PatientAddress fields – and seem to be blank if conacts are chosen instead of patients?

    Thanks

    Simon

    #31924

    Hi

    Would you please be able to tell me how you are creating these letters… As i am unable to recreate the problem.

    Thanks

    #31925

    siking
    Participant

    I go to Reports and Templates. Choose any report from Letters file. Goto select patients/contacts. If I then select a contact, rather than a patient, the subsequent letter is blank.

    Simon

    #31926

    Hi

    Do you have both the letter to contact and the letter to patient reports? If not then you can download them from the forum here :-
    http://files.pioneersoftware.co.uk/co2005/reports

    Please use the appropriate one for each.

    The reason why your letter is coming up blank is that the contact name and address fields are called contactname and contactaddress, therefore it has to be a different letter for each of them.

    I hope this helps.

    #31927

    siking
    Participant

    Got it now, thanks. It was still in the unspecified folder and I didn’t check there.

    Simon

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