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  • #38793

    Hi, we have a patient that has been many time over the years while we have been using Clinic Office and this has never happened before with her or any other patient appointment. I have gone to do a quick transaction for todays appointment and it was trying to give her 7% discount. No change in the appointment type, price etc and it hadn’t been added in. No other patients today have had this quirk. Tried provisionally paying for her next appointment and it’s done the same there too. I can’t see anything on her profile as to what is causing it. Any ideas?


    Thanks for the query. It sounds like that particular patient may have a value set in their patient’s discount field. You can check this out by opening their record and going to ‘More Details‘ > ‘Payment Information‘ > ‘Discount %‘. Make sure that this is set to 0%.

    Patient Discount Field

    Please let us know if you are still having problems after this.


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