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    Posts
  • #31260
    clinicoffice_user
    Participant

    How can I delete a client totally from the database/recycle bin? The temporary code number I allocated does not seem to delete and the next client number defaults to the number following the number I wish to delete.

    Alternatively, is it possible to delete a code number from a client record?

    thanks

    Sally

    #32908
    Support
    Keymaster

    Hi Sally,

    It’s not possible to permanently delete a patient. You have two options :-

    [1] Undelete the patient in question and then simply rename the patient to a different person who is a valid patient.

    [2] Undelete the patient in question, open their record, delete their code (by backspacing over it), then save the change and delete the patient again.

    Hope this helps!

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