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  • #31438
    n.kranidhiotis
    Participant

    I have started using this feature lately and have already faced several complaints from patients.
    The issues I face have to do with

    improper delivery of sms – one patient received the sms reminder at 3am
    multiple sms reminders about the same appointment sent
    erroneous reminders about false appointments again sent repeatedly to patients

    I have already purchased enough credits to accommodate a busy practice that I now feel hesitant in using to avoid further embarrassment.

    Please advise…

    #33300
    Support
    Keymaster

    Hi Nick – thanks for your post.

    >> one patient received the sms reminder at 3am
    >> multiple sms reminders about the same appointment sent
    >> erroneous reminders about false appointments again sent repeatedly to patients

    Sorry to hear that you’re having difficulties with the SMS texting. Please be assured that we have 100s of customers sending 1000s of SMS text messages every day, so we tend to find that on the rare occasion when issues like this occur, it’s due to an incorrect configuration of an SMS rule.

    Please can you post a screenshot showing us your Appointment Reminder rule? Here’s a typical SMS rule with some pointers as to what settings to check :-

    If you can please post a screenshot of your SMS rule, that will help us to diagnose the problem.

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