Viewing 9 posts - 1 through 9 (of 9 total)
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  • #31616
    rhcrc
    Participant

      Since the new update 1091, when I attempt to send an email to a patient (ie. emailing a copy of a receipt) I receive an error message System.methodaccess.exception….
      attempt by security transparent method
      ‘DevExpress.XtraPrinting.Native.MAPIunicode.MAPIsendmail (IntPtr,INtPtr,

      #33720
      Support
      Keymaster

        Hi – thanks for your post.

        Please try re-downloading and re-installing update 1091. We did a ‘silent’ update on 1091 to fix this issue which affected a few of our customers.

        #33721
        rhcrc
        Participant

          Hello Again,
          I am not sure if there has been another update from your end or if it is a Microsoft update, but,
          now when we try to send patients documents (email as pdf), clinic office opens MS office but there is no attachment in the email.

          #33722
          William
          Keymaster

            Hi rhcrc

            Sorry to hear that you are having additional problems. Which email program do you use to send out these type of emails and which operating system are you running, is it Windows 10? Also when you say it opens MS Office is it opening something like Word or is it opening Outlook of the MS Office suite?

            #33723
            rhcrc
            Participant

              Hello.
              I am using office 2007 on windows 10, and it is opening up outlook to send the email.

              #33724
              Joshua Barrs
              Keymaster

                Hi rhcrc,

                Apologies for the late reply. Do you normally use Outlook for emails or is it usually ClinicOffice that you use?

                Settings for these can be found under the VIEW tab in ClinicOffice, then PROGRAM SETTINGS. At the bottom of the window that appears, you should see some different options that allow ClinicOffice to handle email requests differently. It might be an idea to try changing between these 3 options to see if it resolves your issue.

                #33725
                rhcrc
                Participant

                  Hello,
                  Thank you for your reply.
                  Having tried all 3 the only option which appears to work is emailing through clinic office.
                  Is this option going to be available permanently for me, as i do not have the email module purchased.
                  Regards

                  #33726
                  rhcrc
                  Participant

                    Hello,
                    I was wondering if you had a reply to my last o my last post?

                    #33727
                    William
                    Keymaster

                      The ability to send emails via ClinicOffice directly without the Email Manager will remain a viable option. The Email Manager adds the benefits of being able to receive emails, manage your emails and control your email templates better, but it is not required to send out basic emails with attachments added.

                      Looking into why this originally happened, it appears that as of 31st of October 2017 Microsoft no longer supports Outlook 2007 from picking up a send email request from 3rd party programs.

                      https://support.microsoft.com/en-us/help/3201590/rpc-over-http-reaches-end-of-support-in-office-365-on-october-31-2017

                      According to the above link, it suggests that if you update to a newer version of Microsoft Office it will resolve the issue. Alternatively you can always consider another third party email program such as Windows 10 Mail or Thunderbird. However you are more than welcome to continue to send your attachments via ClinicOffice.

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