Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • #31616

    Since the new update 1091, when I attempt to send an email to a patient (ie. emailing a copy of a receipt) I receive an error message System.methodaccess.exception….
    attempt by security transparent method
    ‘DevExpress.XtraPrinting.Native.MAPIunicode.MAPIsendmail (IntPtr,INtPtr,

    #33720

    Support
    Keymaster

    Hi – thanks for your post.

    Please try re-downloading and re-installing update 1091. We did a ‘silent’ update on 1091 to fix this issue which affected a few of our customers.

    #33721

    Hello Again,
    I am not sure if there has been another update from your end or if it is a Microsoft update, but,
    now when we try to send patients documents (email as pdf), clinic office opens MS office but there is no attachment in the email.

    #33722

    William
    Keymaster

    Hi rhcrc

    Sorry to hear that you are having additional problems. Which email program do you use to send out these type of emails and which operating system are you running, is it Windows 10? Also when you say it opens MS Office is it opening something like Word or is it opening Outlook of the MS Office suite?

    #33723

    Hello.
    I am using office 2007 on windows 10, and it is opening up outlook to send the email.

    #33724

    Joshua Barrs
    Keymaster

    Hi rhcrc,

    Apologies for the late reply. Do you normally use Outlook for emails or is it usually ClinicOffice that you use?

    Settings for these can be found under the VIEW tab in ClinicOffice, then PROGRAM SETTINGS. At the bottom of the window that appears, you should see some different options that allow ClinicOffice to handle email requests differently. It might be an idea to try changing between these 3 options to see if it resolves your issue.

    #33725

    Hello,
    Thank you for your reply.
    Having tried all 3 the only option which appears to work is emailing through clinic office.
    Is this option going to be available permanently for me, as i do not have the email module purchased.
    Regards

    #33726

    Hello,
    I was wondering if you had a reply to my last o my last post?

    #33727

    William
    Keymaster

    The ability to send emails via ClinicOffice directly without the Email Manager will remain a viable option. The Email Manager adds the benefits of being able to receive emails, manage your emails and control your email templates better, but it is not required to send out basic emails with attachments added.

    Looking into why this originally happened, it appears that as of 31st of October 2017 Microsoft no longer supports Outlook 2007 from picking up a send email request from 3rd party programs.

    https://support.microsoft.com/en-us/help/3201590/rpc-over-http-reaches-end-of-support-in-office-365-on-october-31-2017

    According to the above link, it suggests that if you update to a newer version of Microsoft Office it will resolve the issue. Alternatively you can always consider another third party email program such as Windows 10 Mail or Thunderbird. However you are more than welcome to continue to send your attachments via ClinicOffice.

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